We are proud of our products
Shipping
OUR PRODUCTS
All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.
DELIVERY
Our online store automatically calculates the best shipping routes, rates, and handlers to make sure you receive your goods quickly and cheaply. All orders are shipped within 48 hours. Only orders taken on the weekends or holidays will ship in 72 hours, and depending on the shipping options you choose, you should receive them within 5-7 working days.
Returns
REPLACEMENT
If you received defective, damaged, or incorrect products, please contact us at support@aeternusnuts.com and provide a photo of the products that you received to confirm the condition of your order. Your satisfaction is 100% guaranteed and we will do our best to rectify any wrong doing.
If your order experienced problems with shipping or delivery, please reach out via email. To receive timely assistance, please provide your order number and confirm your full shipping address in your information form.
Please contact us regarding any assistance you require within 30 days of your order’s purchase date. After 30 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced.
RETURNS
Customers are responsible for the return shipping if orders that are unopened, unused, and within 30 days of their delivery.
You are entitled to cancel your order within 72 hours without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail support@aeternusnuts.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Please note: We do not issue refunds for buyer's remorse. If we send you 25 lbs and you return 18 lbs then a refund will not be issued.